FIN Customer Service

Contact us here or call 616-384-3021.

We are committed to making your FIN e-cigarette experience thoroughly satisfying.


FIN products purchased from our online shop will typically ship out in 1-2 business days after receipt of credit card authorization. Shipping transit times vary by zip code.

Return Policy

FIN Branding Group (“FIN”) accepts returns of unopened items within 30 days of delivery that were purchased through Fincigs.com. Any FIN product purchased from a retailer will need to be returned to the retailer. Customers will receive a full refund, less the cost of shipping of the original order. Customers are responsible for the cost of shipping back to FIN. To request a return, please contact FIN Customer Service at 616-384-3021. All returns must include proof of original purchase, invoice, or receipt, and should include the original order number and customer contact information. Closeout items are final sale and cannot be returned or exchanged.

All returns can be mailed to:

FIN Branding Group, LLC
Attn: Returns
11335 Apple Drive
Nunica, MI 49448

Your refund will be processed within 10-days of receipt of product. All refunds will be issued to the credit card used for the original purchase. The cost of missing items or items that are in poor condition may be deducted from your refund.

FIN 90 Day Warranty

FIN products are manufactured to the highest standard. We stand behind the quality of our products and guarantee the original purchaser that the product shall be free from defects in the material and workmanship for a period of 90 days from the original purchase date. The warranty applies to the product under normal use and is subject to all product use documentation.

To exchange your product, please contact FIN customer service representatives at 616-384-3021. Defective product should be returned to:

FIN Branding Group, LLC
Attn: Warranty Replacements
11335 Apple Drive
Nunica, MI 49448

Your replacement will be sent out within two weeks of the defective product receipt.

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You must be at least 21 years old to purchase products on FINcigs.com

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